Privacy Policy

Last updated: 08/07/2025

Who we are:

Welcome to MindMatters, a neurodiverse-friendly trauma recovery clinic for women, operated by Anne Crossey (M.Phil. Psychoanalytic Studies, MSc Applied Psychology, Dip. Treating Trauma & PTSD).

Contact:
Email: anne@mindmatters.online

Website: www.mindmatters.online

What information we collect:
We collect and process personal information you provide when you:
- Contact us by email, phone, or through our website
- Complete intake forms prior to starting therapy
- Attend therapy sessions (we may keep session notes to support your care)

This information may include your name, contact details, relevant medical or personal history, and other details that help us provide safe and effective therapy.

How we store your information:
- Intake forms and session notes are stored in a password-protected file on a secure device. Emails are deleted once they are read and any necessary information is securely stored.
- Any paper notes (if used) are kept in a locked file.

Why we collect this information-
Your information is collected to:
- Provide you with therapy services
- Arrange, manage, and confirm appointments
- Maintain professional records in line with legal and ethical standards

The legal basis for processing your information is consent and the contract formed when you engage with MindMatters for therapy.

Who we share your information with:
Your information is strictly confidential. We do not share it with any third party except:
- When required by law or professional obligation (for example, risk of harm to you or others, or a court order)
- When you have given explicit consent (for example, to coordinate care with your GP or another health professional)

How long we keep your information:
Client records are retained for a minimum of 7 years after therapy ends, in line with professional and insurance guidelines. After this period, they are securely deleted or destroyed.

Emails are deleted after being read and any relevant information is stored securely.

Your rights:
You have the right to:
- Request access to your personal information
- Request correction of any inaccurate information
- Request deletion (where possible under legal and ethical guidelines)
- Withdraw your consent (where applicable)
- Make a complaint to the Data Protection Commission at www.dataprotection.ie

Cookies:
Our website www.mindmatters.online may use cookies to ensure it works correctly and to help us understand how it is used. You can manage or disable cookies in your browser settings.

Contact:
For any questions about this policy or your personal information, please contact Anne Crossey at: Email: anne@mindmatters.online